These General Conditions of Sale (hereinafter “CGV”) govern all wine sales made by Benastra via the site https://benastra.com. Any order implies full acceptance of these General Terms and Conditions.
Article 1 — Identification of the seller
Benastra
SARL
Rue de la Fou ZA, Le Réal
66220 Saint-Paul-de-Fenouillet (Pyrénées-Orientales)
SIRET: 50965778900012
Telephone: +33 6 42 62 06 70
Email: domaine.benastra@gmail.com
Article 2 — Purpose
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the online sale of Benastra wines. They apply to the exclusion of any other conditions, except with the express prior agreement of the seller.
In accordance with article L. 3342-1 of the Public Health Code, the sale of alcohol to minors is strictly prohibited. By placing an order, the customer declares that they have reached the legal drinking age in their country of residence (18 years in France).
Article 3 — Products
The wines offered for sale come from organic farming, certified by Ecocert. Each product is the subject of a descriptive sheet specifying its essential characteristics (appellation or geographical indication, grape variety(s), vintage, capacity, alcoholic degree).
Photographs and descriptions are provided for illustrative purposes. Labels, vintages and alcohol levels may vary from one delivery to another within the limits of available stocks; the seller undertakes to inform the customer before shipment.
Product availability is indicated on each sheet. In the event of unavailability after ordering, the customer will be refunded in full within 14 days.
Article 4 — Price
Prices are expressed in euros, all taxes included (TTC). They exclude delivery costs, which are detailed in article 6.
Benastra reserves the right to modify its prices at any time. The applicable prices are those displayed at the time of validation of the order.
Article 5 — Orders
The order is placed online using the following process:
- Selection of products and addition to basket;
- Checking the contents of the basket;
- Information of delivery and billing details;
- Choice of delivery method;
- Validation of payment;
- Order confirmation by email.
Any validated and paid order is firm and final subject to the exercise of the right of withdrawal provided for in article 8. The seller reserves the right to cancel any order in the event of suspicion of fraud or obvious error in the price.
The order confirmation constitutes acknowledgment of receipt but not definitive acceptance; this occurs during the shipping of the products.
Article 6 — Delivery
Orders are shipped by carrier specialized in the transport of wines and spirits, with appropriate packaging (individual packing of each bottle).
Delivery areas and fees
- Metropolitan France — order ≥ €200 including tax: free delivery.
- Metropolitan France — order < €200 including tax: costs calculated according to the delivery address, displayed before validation.
- Other destinations (DOM-TOM, Europe, international): DOM-TOM: subject to carrier rates, established on a case-by-case basis depending on the destination — contact us before ordering.
Shipping times
Orders are shipped within less than a week from payment confirmation. In addition to this shipping time, there is an average delivery time of 7 working days depending on the carrier and destination.
Deadlines start from confirmation of payment. In the event of a delay attributable to the carrier, Benastra cannot be held responsible.
Reception
Upon receipt, the customer must check the condition of the package in the presence of the delivery person. Any damage (broken bottles, damaged package) must be reported immediately to the carrier by written reservation, then confirmed by e-mail to Benastra within 48 hours of delivery to the address domaine.benastra@gmail.com.
Article 7 — Payment terms
Payment is due upon ordering. Accepted payment methods are:
- Bank card (Visa, Mastercard, CB) via secure payment;
- Cash (only for purchases made directly on site at the estate).
Transactions are secured by SSL encryption. Benastra does not store any banking data.
Article 8 — Right of withdrawal
In accordance with articles L. 221-18 et seq. of the Consumer Code, the customer has a period of 14 calendar days from receipt of the products to exercise his right of withdrawal, without having to provide a reason.
To exercise this right, the customer must notify his decision of withdrawal to Benastra:
- By email: domaine.benastra@gmail.com
- By mail: Rue de la Fou ZA, Le Réal, 66220 Saint-Paul-de-Fenouillet
Products must be returned in their original condition (intact and unopened bottles, undamaged labels, original packaging) within 14 days of notification. Return costs are the responsibility of the customer.
The refund will take place within 14 days of receipt of the returned products, by the same means of payment as that used when ordering.
Article 9 — Legal guarantees
The products benefit from the legal guarantee of conformity (articles L. 217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
In the event of a non-compliant product or one presenting a defect, the customer must contact Benastra as soon as possible at the address domaine.benastra@gmail.com. An amicable solution (exchange, refund) will be offered.
Article 10 — Liability
To access the Benastra site, you must ensure that you are of legal drinking age according to the legislation in force in the country of connection.
Benastra offers this site for informational and commercial purposes, and declines all responsibility in the event of interruption of the site, possible inaccuracies of the information available, or damage caused by access or the inability to access the site.
Benastra cannot be held responsible in the event of force majeure (bad weather, carrier strike, pandemic, etc.) delaying or preventing the execution of the order.
In any event, Benastra’s liability is limited to the amount of the order concerned.
Article 11 — Intellectual property
All elements of the site (texts, photographs, illustrations, logo, design) are the exclusive property of Benastra or its authors and are protected by intellectual property law. Any reproduction, even partial, is prohibited without prior written authorization.
Article 12 — Protection of personal data
Personal data collected when ordering is processed in accordance with the Privacy Policy available at /politique-de-confidentialite/, in application of Regulation (EU) 2016/679 (GDPR) and the Data Protection Act.
Article 13 — Dispute mediation
In the event of a dispute not resolved amicably, the customer may have free recourse to a consumer mediator in accordance with Title I of Book VI of the Consumer Code:
The European Online Dispute Resolution (ODR) platform is accessible at https://ec.europa.eu/consumers/odr.
Article 14 — Applicable law — Competent jurisdiction
These General Terms and Conditions are subject to French law. In the event of a dispute not resolved amicably or through mediation, the competent courts will be those within the jurisdiction of the head office of Benastra (Judicial Court of Perpignan), unless otherwise provided by law applicable to the consumer.
CGV updated on August 31, 2026.